3CX – Unified
Communications
for Business
3CX is a feature-rich unified communications system for enterprise
business, offering voice, video, live chat, and messaging. It works for remote, hybrid,
and office-based teams, enabling communication across all channels in one platform.
Why Enterprises Choose 3CX
If your website is outdated, you're losing business. 3CX brings together telephony, messaging, web chat, and contact center tools in a single platform.
- Complete Telephony: Web Client and mobile apps keep staff connected from any location.
- Video Conferencing: Built-in. No extra software or licenses needed.
- Live Chat: Add to your website. Integrates with Facebook and WhatsApp.
- SMS Support: Let customers contact you via SMS.
- Reporting & Analytics: Includes call logs, dashboards, and usage reports.
- AI Features: Includes call routing, voicemail transcription, and customer interaction tools.
- Integrations: Works with Microsoft Teams, 365, and major CRMs.
- Cost Control: No extra charges for features. Minimal hardware needed.
- Flexible Setup: Keep your numbers, use any SIP phones, choose your provider.
- Security: Built-in encryption and security tools.
- Deployment Options: Run on-premise, in your cloud, or on Hyper-V, VMware, or KVM.
- Proven Solution: Used by 350,000+ businesses. Delivered by 3CX, supported by you.
Try 3CX Yourself – Start Your 1-month Free Trial Today:
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3CX Apps & Features – Work from Anywhere
Improve response times and stay available to customers, wherever you are. Use your extension on Android, iOS, Windows, or in your browser. Manage calls, live chat, Facebook, and WhatsApp from one platform - no switching between apps.
Enable secure business communication on the go. Your team stays connected and productive wherever business takes them.
- Call Handling: Use your office number to make and receive calls anywhere.
- Video Conferencing: Built-in. No need for third-party tools.
- Internal Chat: Secure messaging with your team in real time.
- WhatsApp Integration: Reply to WhatsApp messages directly in 3CX.
- Safe Communication: Works with Apple CarPlay and Android Auto so staff can stay connected while driving without distraction.
- Free VoIP: Cut telecom costs using Wi-Fi or mobile data.
Use 3CX from any browser or desktop - no VPN needed. It's user-friendly and designed for mobile and remote teams.
- Browser Calling: Call from your browser or control your desk phone remotely.
- Omnichannel Messaging: Handle live chat, WhatsApp, Facebook, and SMS in one place.
- Video Meetings: Start video calls with one click. No extra software.
- CRM Integration: Click-to-call and log interactions in your CRM.
- Microsoft 365: Sync users, SSO, calendars, contacts, and Teams presence.
3CX Live Chat, Facebook & WhatsApp Integration
Provide excellent customer support with real-time customer communication via your website, app, Facebook, and WhatsApp - all from one platform.
- Live Website Chat: Respond to visitors instantly.
- Chat Queues: Route chats by department or priority.
- Chat-to-Call/Video: Switch to voice or video with one click.
- Chat Reports: Track response times, volumes, and satisfaction.
- Manager Tools: Monitor chats and team performance in real time.
- Direct Integration: Facebook and WhatsApp messages go to the 3CX Web Client.
- Employee Privacy: Agents reply using business IDs, not personal numbers.
- Policy Compliance: All messages are logged and auditable.
- Team Queues: Distribute chats across teams to manage workload.
- Secure Access: Agents reply without logging into Facebook personal accounts.
3CX Video Conferencing
3CX Video Conferencing is integrated, secure and allows you to have video meetings with no limits or extra costs.
- Up to 250 Participants: Run large meetings or webinars. No extra licenses.
- Unlimited Duration: No time caps or per-user fees.
- One-Click Access: Join from browser or app. No downloads.
- Interactive Tools: Use whiteboard, reactions, polls, and chat.
- YouTube Streaming: Broadcast events live with one click.
- Screen Sharing & Background Blur: Share screens or apps. Stay professional.
- Global Dial-In: Participants can join by phone from anywhere.
- Low Bandwidth Optimized: Built on Google WebRTC for stable HD video.
- Private by Design: Data stays on your 3CX server. No storage or third-party access.
- On-Premise MCU: Optional for full control and privacy.
3CX Contact Center
Deliver exceptional customer service with a Contact Center fully integrated with your phone system. No add-ons or extra licensing required.
- Omnichannel Support: Handle voice, SMS, WhatsApp, Facebook, and live chat in one interface.
- Call Routing: Use round robin, hunt groups, skill-based routing, IVR, and callback.
- Manager Tools: Monitor live calls and chats. Use Listen In, Whisper, and Barge In.
- Switchboard & Wallboard: Real-time dashboards to track queues and KPIs.
- Reporting & Analytics: Get detailed reports on agents, queues, SLAs, and more.
- Grafana Integration (Beta): Visualize trends and metrics of your reporting.
- CRM Integrations: Supports Salesforce, HubSpot, Zoho, Microsoft Dynamics, Freshdesk, and more.
Cut Costs Without Losing Capability
3CX replaces multiple tools with a single platform - voice, video, chat, and contact center - reducing both complexity and telecom spend.
- Up to 80% Savings: Lower phone bills with IP calling and flexible licensing.
- Pay Per Call, Not Per User: Licenses are based on simultaneous calls, not total users.
- Free Internal Calls: No cost for calls between staff, branches, or remote users.
- SIP Trunk Support: Use low-cost SIP providers for outbound calls.
- Click2Call: Let customers call from your site or emails without dialing a number.
Security & Backup
3CX includes built-in features to protect your communications system and ensure uptime.
- Hardened Web Server: Secured configurations to block known vulnerabilities.
- SIP Attack Protection: Detects and blocks SIP-based threats in real time.
- Global IP Blocklist: Automatically updates to block known malicious IPs.
- Encrypted Traffic: SRTP for voice, 3CX Tunnel for app traffic, HTTPS for web.
- Auto SSL Management: SSL certificates issued and renewed automatically.
- Security Ratings: Rated A+ by Qualys and A by Immunilabs.
- Failover Support: Built-in automatic failover to keep services running.
- Admin Access Control: Restrict console access by IP address.
Call Flow Designer
By utilising 3CX's Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Examples include:
- Call routing based on customer authentication.
- Automatic outbound dialler and callback scheduler.
- Credit Card Authentication and Phone Orders.
- Automated Text to Speech & Speech to Text in 120 languages.
3CX CRM Integration
Connect 3CX with CRMs like Salesforce, HubSpot, Dynamics, Zoho, and others. It helps you improve customer service and team efficiency.
- Caller ID Lookup: Pulls up customer records before answering.
- Auto Contact Creation: New numbers are logged in the CRM automatically.
- Click2Call: Dial directly from the CRM.
- Call Logging & Journaling: Calls are recorded and transcribed automatically.
- Sales Enablement: Quick access to data and one-click calls for faster engagement.
3CX Hotel PBX
3CX Hotel Module offers a hotel-grade communications system with built-in features. High-end experience at no added costs!.
- Check-In/Out: Manage via PMS or 3CX Web Client.
- Guest Extensions & DND: Assign extensions and control Do Not Disturb settings.
- Billing & Housekeeping: Bill room calls via Fidelio. Update room status by phone.
- PMS Support: Integrates with systems like Micros-Fidelio, Protel, and roomMaster.
Instant Insights with AI Analytics
3CX AI features give managers a clear view of performance and customer satisfaction. Built for large teams, the tools help identify issues early and streamline operations.
- Sentiment Analysis: Monitor sentiment by call, agent, queue, and ring group.
- AI Call Summaries: Auto-generated summaries highlight key points of each call.
- Advanced Reporting Dashboards: Track sentiment trends, agent performance, and queue stats.
- Flexible Transcription Options: Use Google, OpenAI, or 3CX's built-in engine.
Trusted Partnership: NKH Solution & 3CX
Official 3CX Titanium Partner providing enterprise-grade IP telephony solutions with comprehensive support.